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To ensure a smooth email delivery of your loan statuses, lock information and critical customer service/system communications, please whitelist LendingPad email sending IP 158.247.24.207 and lendingpad.com domain.
Whitelist IP
For Microsoft Office 365 users, please refer to this article to whitelist - https://infimasec.com/support/o365-whitelist/
For Google Workspace users, Please refer to this article to whitelist - https://support.google.com/a/answer/60751?hl=en
The following types of emails will be sent from LendingPad. You may turn some of them off from your individual profile section.
Initial Company Sign Up
- Welcome email from LendingPad.
Initial User Sign Up
- Invite new user
- Approve email address
- Forgot password
- Activate after lock out
Loan Creation and
- Branch manager
- LA, LO, LP, Underwriter whoever that's assigned to a file.
User Assignment
When a user is assigned to a file as LA, LO, LP or Underwriter role.
Underwriting Status
- Approved
- Suspended
- Clear to Close cc title company
Lock
Re-Price Emails
When a lender subscribes to pricing engine from a lender inside of LendingPad Network, these emails will trigger once a data point that changes resulting in a change of price. These users assigned to the loan will receive notifications:
- Loan assistant;
- Loan officer;
- Loan processor or account manager if wholesale
- Blind copy (bcc) Wholesale Manager if it's a wholesale loan.
Extensions
When a user requests a lock extension, an email to the parties identified above will be sent with revised lock date and pricing information.
Customer Service Communications
System updates, loan status changes, critical patches, system uptime etc.