Troubleshooting
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      3. Troubleshooting

      Troubleshooting: Error - User not authenticated

      Problem: User not authenticate error when running AUS.

      Solution

      1. Make sure your AUS (Fannie/Freddie) credentials are entered correctly in LendingPad.

      2. Whenever you change a password in Fannie, do not forget to change it in LendingPad.